Car Rental Terms & Conditions

Drive with care!

Car Rental Terms & Conditions 

Age requirements

Renter must be at least 23 years old for categories EDMR, EDAR, CCMR, CCAR. For al other categories renter must be at least 25 years old.

Documents required

Renter must have a valid driver’s license European or International together with his/hers passport or identity card. Driver’s license must be issued at least one (1) year ago for categories EDMR, EDAR, CCMR, CCAR. For all other categories renter must have a valid driver’s license issued at least three (3) years ago. Non readable Driving Licenses (not in English or Greek) must be accompanied by an International Driving License.

Additional Driver

One additional driver can be added in each rental agreement with the relevant charge. Second driver must also be at least 21 years old and have a valid driver’s license for at least one year.

Rental Agreement

When collecting the vehicle, the renter will be given a Rental Agreement which has to check and sign. The Rental Agreement will show all services and insurances provided as well as any extra services that the renter might request with their relevant charges.

Rates & Services

All Gorentacar rates are final including VAT, Local Taxes and Airport Fees and there are no additional - hidden costs for renter. All vehicles are provided to renter perfectly cleaned, well maintained with oil and fluids in normal level and tire pressure checked together with the following 

  • Unlimited Kilometers
  • Third Party Insurance
  • Collision Damage Waiver 
  • Full Damage Waiver 
  • Theft Protection Insurance 
  • Free Cancellations
  • Free road map of Crete 
  • No extra charges on flight delays
  • 24/7 road assistance all over Crete
  • Car replacement in case of damage
  • Pay On Arrival option

Important notes:

  1. None of the above insurances cover damages caused by violation of the Greek traffic law, as well as damages to tires, mirrors and windscreens, car parts underneath the vehicle and in the cabin caused by renter’s culpability or negligence. 
  2. In the unfortunate event of an accident the nearest police station must be informed and an accident report obtained (also please let the company know immediately). Without this report the renter is responsible for the full amount of the repairs. With this report the renter liability is eliminated.
  3. No unauthorized repairs should be made.
  4. For negligent or drunk driving, driving under influence of drugs or on Unauthorized Roads, non-asphalt roads, driving to prohibited areas/countries, obvious acts of disregards to the vehicle, the renter will be responsible for the full amount of charges. 

Optional services 

Baby seat is available upon request / reservation with a 3€ daily charge. 

Child or Infant seats are available with a 1€ daily charge. 

Fuel Policy

Gorentacar fuel policy is Same as Pick Up, meaning that the vehicle will be delivered to renter with a small amount of fuel in and renter must return it with approximately same amount. All vehicles use Unleaded type of fuel. Renter always pays for the fuel.

Traffic – Police & Administrative Sanctions

Renter is liable for all traffic or police fines occurred by violation of the Greek Traffic Law. Traffic / Police fines may occur during the rental period must be disclosed to company at the end of the rental together with the penalty amount. In case that an administrative sanction is not disclosed to company at the end of the rental period the violation will be charged to renter.

Ferrying the vehicle 

Ferrying the vehicle to another island or mainland is not allowed without the written permission of the company. By ferrying car without the awareness and permission of the company renter all insurances cease to exist and renter is liable for the whole commercial car value in case of damage or accident. Insurances and services apply only when driving in the Island of Crete .

Across Border Rentals

Across border rentals are not allowed at any case

Loss or damage to the keys

In case of loss or damage of car key during the rental, renter is liable for charges starting from 60 – 200 Euros according to car model.


By filling the relevant reservation form through the website and after this procedure fulfillment, user gives Gorentacar strict command to offer car rental services. Reservation is always confirmed to user by an email sent from our reservation department within a few hours acknowledging and verifying the filled data to user. Reservation command bounds the user in any case. For last minute reservation please contact us.


Pay on Arrival status reservations can be cancelled at any time without any charges or fees for the user

Prepaid reservations can be cancelled and fully refunded to user within a period of 7 days (or more) before the pick-up date (a 7 euro commission fee is held from the bank to fulfill the transactions)

In case of cancelling a reservation within a period shorter than 7 days from the pick-up date Gorent has the right to charge a cancellation fee equivalent to 50% of the total reservation amount.


Renter can pay the amount of the rental agreed with one of the following methods.

Pay on Arrival either by Cash or Credit Card. Gorent accept all major credit cards (Visa, Master, Diners, American Express) On Cash On Arrival reservations a discount up to 10% is applied to the total amount.

Pre pay the reservation online through the Secure Transaction procedure.

Important note: Third parties credit cards (other than main or additional driver) are not accepted. Above mentioned rates include V.A.T. 24%. All traffic fines resulting from violation of the Greek traffic law are for renter's account. Terms & Conditions Policies may change without notice. . The Heraklion Courts of Law are responsible for resolving any problems or doubts of service that might occur. 

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